How should you handle a customer's allergen concern?

• A. Ignore the concern and proceed with the order.
• B. Confirm the allergen, verify ingredients, offer alternatives, and communicate clearly with the customer.
• C. Tell them to avoid that item and hope for a different option.
• D. Ask a supervisor before speaking to customer.

Answer: (B)

When a customer raises an allergen concern, the priority is safety and clear communication. Start by listening to the exact allergen, then confirm the item’s ingredients and any possible cross-contact risks. If something isn’t clearly safe, explain it plainly and offer suitable alternatives. Communicate what’s safe, what isn’t, and any steps you’ll take to prevent cross-contact so the customer can decide confidently. This approach protects the customer and builds trust. Choices that ignore the concern or tell the customer to avoid something and hope for a different option don’t provide reliable safety guidance, and asking a supervisor before speaking can delay help— handle the conversation directly when you have clear information.