How should you respond if a guest asks for a closed bag or extra napkins?

• A. Offer extras within policy and present politely
• B. Ignore the request
• C. Refuse without alternatives
• D. Provide extras only after a fee

Answer: (A)

Providing friendly, policy-aligned service means quickly accommodating reasonable guest requests with a polite, positive approach. When a guest asks for a closed bag or extra napkins, acknowledge their request warmly, confirm what they need, and fulfill it within policy. For example, you can respond kindly and take care of it right away, while offering the extra napkins if they want more. This approach demonstrates attentiveness, respects the guest’s preferences, and keeps the interaction smooth and efficient.

Choosing to ignore the request or to refuse without alternatives breaks the guest experience and can create frustration. Charging a fee for simple items like napkins or a basic bag also undermines a welcoming, customer-focused environment. By offering extras within policy and presenting them politely, you uphold standards and leave the guest with a positive impression.