How should you respond when a customer asks for extra napkins or utensils?

• A. Provide promptly and check if they need anything else to complete the order
• B. Aim to serve them later in the session
• C. Ask them to fetch their own napkins or utensils
• D. Charge a small fee for additional items

Answer: (A)

Attentive, prompt service when guests request extras is about making sure they have what they need without delay and showing readiness to support their meal. Providing the extra napkins or utensils right away keeps the order moving smoothly and reinforces a sense of care and hospitality. After handing them the items, checking if there’s anything else they need shows you’re proactive and focused on their experience, not just completing a task.

Delaying the extras undermines the flow of service and can frustrate the guest. Asking them to fetch their own napkins or utensils makes the interaction feel inconvenient and shifts responsibility away from you as the server. Charging a fee for basic items is inappropriate and can harm the guest’s sense of value and friendliness.