If Cane’s Sauce is missing from an order, what should you do?

• A. Do nothing and hope the guest doesn't notice.
• B. Charge extra for sauce.
• C. Bring Cane's Sauce to the guest to meet standard order requirements.
• D. Offer a different sauce instead.

Answer: (C)

Missing Cane’s Sauce means the order isn’t complete. The best move is to bring Cane’s Sauce to the guest to meet standard order requirements. This quickly fixes the gap, keeps the order consistent with what guests expect, and reinforces a positive, dependable brand experience. It’s provided at no extra charge and avoids substitutions that could alter the intended meal. Other approaches, like doing nothing, charging extra, or offering a different sauce, don’t fulfill the guest’s original request and can lead to dissatisfaction. If possible, apologize briefly and deliver the sauce promptly so the guest has everything they ordered.