If the hole is open, how many thank you's should the customer receive?

• A. 1
• B. 2
• C. 3
• D. 4

Answer: (C)

Expressing appreciation at multiple moments during a drive-thru interaction is essential. When the window is open, you have the chance to connect with the guest at several points: as you greet them, while confirming or handing over the order, and again as you close the interaction when you hand them the box. This pattern of gratitude creates warmth and consistency, signaling attentive service and making the guest feel valued throughout the exchange. If you only thank once, you miss opportunities to reinforce a friendly, welcoming experience. By showing appreciation across the interaction, you align with the standard of courteous, customer-focused service that guests remember.