If you identify restroom maintenance issues, what action should you take?

• A. Close the restroom to customers.
• B. Post a note to staff.
• C. Remove all supplies.
• D. Report maintenance issues.

Answer: (D)

When something in the restroom is not working right, the priority is to get it fixed by the right people so safety and cleanliness aren’t compromised. Reporting maintenance issues directs the issue to the appropriate team (maintenance or management) who can assess the problem, determine urgency, and schedule a proper repair. This keeps guests safe, maintains a positive impression of the restaurant, and prevents the issue from worsening.

Posting a note to staff doesn’t ensure action will be taken or tracked, and removing supplies or leaving the issue unattended won’t solve the problem or protect guests. Reporting is the fastest, most responsible way to restore normal operations.