If you suspect a mismatch between the guest order and the ticket, what should you do before processing?

• A. Process and adjust later.
• B. Ask a supervisor to decide.
• C. Ignore and proceed.
• D. Read back with the guest and re-check against the ticket before processing.

Answer: (D)

When you suspect a mismatch between the guest’s order and the ticket, the best move is to read back with the guest and re-check against the ticket before processing. This quick verification ensures you’ve got the exact items, quantities, and any special instructions correct, so what you prepare matches what the guest asked for. It also gives the guest a chance to catch any mistake right away, preventing waste, delays, and potential dissatisfaction later.

Processing and adjusting later can still lead to sending the wrong item or missing modifications, which hurts the guest experience. Asking a supervisor to decide slows things down and doesn’t directly verify the guest’s request. Ignoring the mismatch and proceeding risks incorrect charges or incorrect items.