What is the recommended method to verify drive-thru orders during peak times?

• A. Do a quick glance and hand it over
• B. Confirm items on screen, repeat back, and double-check before handing to the customer
• C. Let the customer check the order themselves in the car
• D. Rely on the kitchen output without verification

Answer: (B)

Active order verification is the essential practice here: you confirm the items on the screen, repeat them back to the customer, and double-check before handing the bag over. This approach catches any omissions, substitutions, or special instructions right away, which is crucial during peak drive-thru times when speed is important but accuracy is even more critical. Repeating the order aloud creates a clear two-way confirmation that both the team member and the customer understand and agree on, reducing miscommunications and the need for rework. Skipping verification, taking a quick glance, letting the customer check themselves, or relying on kitchen output alone increases the chance of errors and slows service in the long run. Using the screen as the source of truth and executing a thorough check helps ensure the delivered order matches what was requested, leading to smoother service and happier customers.