What should you do during a power outage or system failure?

• A. Follow emergency procedures, ensure guest safety, switch to manual processes, and log incident
• B. Close the store immediately
• C. Ignore the issue and wait
• D. Use online systems to monitor

Answer: (A)

During a power outage or system failure, the priority is guest and team safety while keeping operations going as safely as possible. Following emergency procedures gives you a clear, practiced response so everyone knows what to do instead of panicking. Ensuring guest safety means directing people away from potential hazards, preventing crowding, and checking in on guests who may be uncomfortable or confused. Switching to manual processes keeps service moving when electronic systems are down—taking orders by hand, using paper tickets, and handling payments with backup methods—so you can still serve guests without delaying them. Logging the incident creates a written record for later review, helping with accountability, training, and preventing similar issues in the future.

Choices that suggest closing the store immediately aren’t the default action if it’s safe to operate, and ignoring the issue or waiting won’t address safety or service needs. Relying on online systems to monitor isn’t possible when power is out, so you shouldn’t depend on them during the outage.