What should you do if a customer asks about allergen information?

• A. Provide general allergen guidance you know, check official resources, and involve a supervisor if needed
• B. Provide no information
• C. Only tell them the most common allergen
• D. Tell them to check online later

Answer: (A)

When a customer asks about allergen information, the priority is safety and accuracy. Share what you know from your training, then verify details with official resources (ingredient lists and allergen guides) and involve a supervisor if there’s any doubt or if the customer requests confirmation on a specific item. This approach helps prevent guesswork and ensures the guest receives reliable information they can trust, especially for severe allergies or unusual ingredients.

Explain that some items may share equipment or have cross-contact risks, so it’s best to check the official allergen resources on hand and confirm with a supervisor when needed. If you can, walk the guest through the relevant guidelines or offer to obtain written confirmation from the supervisor. Directing them to check online later delays important information and isn’t as dependable as having it verified in the store.