What should you do if a customer forgets Cane's sauce?

• A. Refuse service
• B. Ignore the issue
• C. Apologize and offer to remake or provide sauce if available, per policy
• D. Charge extra for sauce

Answer: (C)

When a customer forgets Cane’s sauce, the best approach is to respond with empathy and take immediate action to make it right by apologizing and offering to remake the order or provide sauce if available, per policy. This demonstrates attentive service and keeps the guest experience positive by addressing the small hiccup directly. Saying sorry shows you care about their experience, while offering a remake or providing sauce aligns with standard procedures to recover satisfaction and maintain consistency across the brand. It helps prevent frustration from growing and reinforces trust that the store will stand behind its product.

Refusing service, ignoring the issue, or charging extra for sauce would undermine the guest experience and contradict service norms. Each of those responses creates unnecessary friction, signals a lack of support, and can damage the customer’s perception of Cane’s.