What should you do if a mislabeled item is encountered during service?

• A. Remove and replace with the correct item, recheck the order, and update the supervisor if needed.
• B. Leave it as is and hope the customer doesn't notice.
• C. Offer a discount instead of correcting.
• D. Notify the supervisor and wait three hours.

Answer: (A)

When a mislabeled item is found, the right move is to fix it right away by removing the incorrect item, swapping in the correctly labeled one, and rechecking the entire order to ensure everything matches the ticket. After correcting, inform the supervisor so the issue can be logged and any labeling processes can be reviewed if needed. This approach makes sure the customer gets exactly what they ordered, supports food safety and accuracy, and keeps service running smoothly. Leaving it as is risks delivering the wrong item and eroding trust; offering a discount doesn’t actually fix the order; waiting hours is impractical and defeats the purpose of prompt service.