What should you explain to waiting customers about the cook-to-order process?

• A. How long it will take
• B. Current specials
• C. Nutritional information
• D. Only during peak hours

Answer: (A)

When items are cooked to order, you need to set expectations about the wait. The key is to share the estimated time it will take to complete the order. By telling customers how long the cook-to-order process will take, you acknowledge the wait created by freshness and give them a clear idea of when their order will be ready. This helps reduce frustration and keeps the experience smooth. You might say something like, “Your chicken will be ready in about 8–10 minutes.” If the pace changes, provide an updated ETA. Other information, like current specials or nutritional details, isn’t about the process itself, so the most important part is communicating the expected wait.