Where must a crew member always be to welcome customers?

• A. Front counter
• B. Drive-thru window
• C. Back kitchen
• D. Parking lot

Answer: (A)

The main idea here is being the first friendly point of contact for guests entering the store. Standing at the front counter puts you in the position to greet customers as soon as they walk in, make eye contact, smile, and offer help right away. That immediate welcome sets a positive tone for the visit and helps direct people to where they need to go—whether they’re placing an in-store order, asking a question, or finding a place to wait. The drive-thru window is essential for customers in vehicles, but it isn’t where walk-in guests are greeted in person. The back kitchen isn’t visible to guests, so it isn’t suitable for welcoming customers. The parking lot can be part of the arrival experience, but to ensure a quick and consistent welcome for everyone, the front counter is the right place to be.