Which action should you take during drive-thru order pickup to ensure accuracy?

• A. Rush the guest without confirmation.
• B. Confirm the order at the window, check for completeness, offer to remake any missing items, and thank the guest.
• C. Ask the guest to check the bag at home.
• D. Ignore missing items and proceed.

Answer: (B)

The key idea here is ensuring accuracy and a positive pickup experience. At the window, you should confirm the order with the guest, check that everything listed is present and correct, offer to remake any missing items, and then thank the guest. This process catches mistakes before the guest leaves, ensures all items and modifiers are right, and leaves the guest with a courteous, confident impression. Rushing the guest without confirmation can lead to incorrect orders; asking the guest to check at home shifts responsibility and creates inconvenience; ignoring missing items breaks service standards and can damage trust.